Door systems mounted in buses and trains are subjected to heavy loads over their many years of service. With design lifetimes of up to 25-30 years for trains and typically 10-12 years for buses, combined with Just-in-Time delivery, durability and quality are what count for FERRO. Naturally therefore, we run continuous quality checks right from Goods Received to final assembly, with a functional check just before despatch.
In order to manage and document quality control activities, FERRO decided in 1996 to work towards ISO 9001 certification and in September 2002 achieved certification to the ISO 9001:2000 standard. In addition to the compulsory 6-monthly audits, we retained an external consultant to support our Quality function and provide the necessary input for maintenance and extending our QA system.